Frequently asked questions

How much does VenueRun cost?

VenueRun is free to set up and use. A $0.99 platform fee applies to each paid order, plus Stripe's processing fee (2.9% + 30¢ in the US). You can pass either fee on to customers in Settings → Taxes & fees.

Do my customers need to download an app?

No. Customers order from your storefront in any browser, and on iPhone a tag or code opens the VenueRun App Clip instantly — no download or account needed.

When do I get paid?

Payments go straight to your own Stripe account, and Stripe pays out to your bank on your Stripe payout schedule. VenueRun never holds your money.

Why isn't a product showing on my storefront?

Check that the product's status is Active, that it is in a section of a menu, and that the menu is Visible. If the menu has Begin/End times, it only shows during them.

Why can't customers place an order?

Your storefront shows the reason: We're Closed (outside your hours), Ordering Paused (Pause store is on in Settings → Ordering), or Ordering Unavailable (no order type is on in Settings → Fulfillment, or Stripe isn't connected yet in Settings → Payments).

Why wasn't tax charged on an order?

Products are taxed only by the tax rates attached to them. Open the product, add its rates under Tax Rates, and save. Orders placed before that keep the tax they were charged.

Can I change my handle?

Yes, in Settings → Handle. But your handle is part of every printed QR code and NFC tag that uses your storefront address, so changing it means reprinting those.

How do I place a test order without being charged?

Switch the dashboard header to Test mode, connect your Sandbox Stripe account in Settings → Payments, and pay on your storefront with a Stripe test card such as 4242 4242 4242 4242.

How do I get told about new orders?

Turn on Email in Settings → Notifications — each team member sets this for themselves. The Orders screen in your dashboard also updates live as orders arrive.