Manage orders

Open Orders to see every order, newest first. It updates live — new orders appear without refreshing.

Use the tabs to filter: All, Active, Completed, Pickup, Tag and Self checkout, plus the payment filter and search.

An order's three statuses

Each order tracks three things separately, so a refunded order can still show it was delivered:

Track	Values
Order	Submitted → Accepted → Completed, or Canceled
Payment	Unpaid → Paid, then Partially refunded or Refunded
Fulfillment	Pending → Preparing → Ready → Fulfilled

The Order tracker on each order shows where it is: Received → Preparing → Ready → Completed.

Move an order along

Open an order. Under Actions, only the next valid steps are offered:

Accept — you've seen it.
Start preparing, then Mark ready, then Mark fulfilled.
Complete — done. You can complete straight from submitted, for a counter that hands things over immediately.
Cancel order — asks you to confirm.

A dish sent back? Move it from Ready back to Preparing.

When you choose Mark ready, the customer gets an email that their order is ready — and the order updates live on their phone.

Any team member can move orders along. Refunds need an Owner or Admin — see Refund an order.

Add an order yourself

Choose New order to start one for a walk-up customer. The customer name is optional.

Get notified

Turn on Email in Settings → Notifications to receive a "New order" email for each order. This is a personal setting — each team member chooses their own. See Notifications.