Refund an order

Owners and Admins can refund card payments from the order.

1. Open the order and find the payment under Payments.
2. Choose Refund payment.
3. Enter the Amount — anything up to what is left to refund — and an optional Reason.
4. Confirm. The money goes back to the customer's original payment method. This cannot be undone.

The customer gets a "Refund issued" (or "Partial refund issued") email, and the order's payment status becomes Partially refunded or Refunded.

You can refund a payment more than once, for example a partial refund now and the rest later. VenueRun keeps track, so two people can't refund the same money twice.

If a refund shows Unconfirmed, Stripe didn't answer in time. Choose Finish refund to try again — it won't refund twice.

Fees on refunds

Stripe does not return its processing fee on refunds. VenueRun's platform fee is returned only when the payment is refunded in full.